Problem 2: User Experience

When examining the user flow, I noticed several pain points that could greatly enhance the user’s experience if redesigned. I improved three screens to provide more flexibility and control when using the app. My goal was centered around de-cluttering the screen and creating more intuitive actions for the user.

SCREEN FOUR: Map Options

Pain points
The map interface is cluttered with many unnecessary icons and information that can obscure the user’s view. Also, the lack of a prominent customization menu limits the user’s control since they have to go to the “My Waze” feature and then the settings menu to get any relevant information. 


Redesign
I added four new icons that are fixed on the map to reduce confusion and maintain stability across the map interface. On the top right, I created a hamburger menu that gives users quick access to features formerly on the map screen, such as Carpool, Voice Search, and Music. I also added a “Filter Map” option with toggle switches to allow users to choose which icons they’d like to see on their screen.

SCREEN FIVE: My Waze

Pain points
On the “My Waze” page, previously searched locations are saved indefinitely and displayed alongside important app features. This unnecessary information clutters the screen and makes it difficult for the user to tell what is actually important.


Redesign
To declutter the “My Waze” page, I condensed the driver’s previously searched locations into one tab. This way, users can have access to their driving history without it cluttering the primary navigation tab.

SCREEN SIX: Railroad crossing

Pain points
One Waze feature that goes largely unnoticed is the “Railroad crossing notification”. When a user is within 0.1 miles of a railroad crossing, a notification pops up at the bottom of all screens except for the map itself. Because the map screen is where users spend a majority of their time, I found this feature to be ineffective.

Redesign
I made a “Railroad Crossing” banner notification so that it appears on every screen. Because the notification isn’t urgent, users don’t have to interact with it as the banner will close after a certain amount of time.